THE CUSTOMER SERVICE MOVEMENT – ARE YOU IN?

For years, I have witnessed the decline in quality customer service from both the customer and provider. Politeness and consideration have been replaced with agitated wait staff, rude owners and extremely irate consumers, creating hostile service interactions for all. It is apparent that society continues to shift away from an era of great service practices, moving rapidly toward standards that hold disrespect and bad behavior as the norm.

Although many individuals have chosen to abandon good principles of the past, I prefer not to sub comb to a poor service doctrine, instead, I want to lead a movement to enact the RE-BIRTH OF GREAT CUSTOMER SERVICE—WILL YOU JOIN ME?

It will be easy, by adhering to some basic standards, together we will be able to exemplify excellence in service, so that others will mimic our behavior optimistically so that GREAT service may be reborn.

These are the list of standards can be used by customers and providers alike to jump start this movement:

1. ANALYZE BEHAVIORS

Take several moments throughout the week to reflect on how well or how bad your interactions are and make an active effort to tweak problem areas.   Conducting an analysis will help to quickly identify areas that need improving   so that your service interactions are productive and pleasant.

2. DEMAND QUALITY SERVICE INTERACTIONS

Both customer and provider are in the position to require either pleasurable communication, it is a reciprocal. If one provides another with amiable contact, the other will soon follow suit.  Make sure your actions require respectable communication.

 3. PROCEED WITH CAUTION

In a major service dilemmas, use your head not your heart/feelings to determine a suitable resolution, Most times resolving conflicts, requires for you to have an out-of-body experience—that is, to step out of yourself and devise an adequate solution.  The next time you find that there is a major break down or miscommunication, proceed with caution.

Are you ready to create a trend of quality service? LET’S GO and don’t forget to report on how well you did.

Until Next Time…