Happy Monday Consumers!
Good customer service can be defined as beneficial communication between a customer and a service provider that produces satisfaction. It can also be the determining factor of a returning or purchasing customer or if someone refers other potential customers. So it is safe to say that your service is very necessary for success.
Here are my top five successful CUSTOMER SERVICE ENCOUNTERS:
5.Outback Steakhouse | Annapolis, MD
I felt right at home, the waitress referred to me by name, took interest in what I ordered, made suggestions, and checked on us as if she was on a timed schedule. The waitress’ attention to the customer alone was well worth stopping through, not to mention the food was delicious.
4.Starbucks | Silver Spring (Metro Station)
Nothing like stopping in a place, early Monday morning, to get your favorite beverage
where not only do they know your name, but they know what your drink as well.
That’s exactly what this place provides, an experience that leaves me feeling
refreshed and refueled all day. Can’t seem to remember that special concoction
that the Barista whipped up for you the following week? No Problem— these
professionals got it covered, remembering every detail, down to Soy Milk or
Non-Fat. Now I will take a Vente of the service anytime.
3. Macy’s (Dresses) | Tyson’s Corner
Patience is a virtue and the woman at the Macy’s dress department exemplified a great
amount of it. I wanted a dress, in a certain size and she found it for me, however it was in California. For 25-30 minutes she was on the phone with another Macy’s representative, trying her best to not only get them to ship the dress, but to extend a discount to me. Because of the extended difficulty given by the rep in California, I decided not to purchase the dress. However, instead of giving me a dirty look for wasting her time, the Tysons Corner rep decided to help me find more choices. Kudos to her!
2. Sports Authority | Rockville, MD
Have you ever been in a store and couldn’t locate an item, you ask a clerk and
he/she refers you to the isle number? Well not at this Sports Authority, when I couldn’t find the item, the retail person kindly walked me to the item and explained my options. Talking about taking care of your customer!
1. Fatburger | Elkridge, MD
And now my ultimate customer service encounter so far this year—The Fatburger
Experience. Now I know your wondering how is that possible at a fast food restaurant? Well, simply by doing this, taking the time to explain every menu item and option that was available to new customers with a SMILE. Now that’s doing it right, and to top it off she even offered a complimentary sample topping. When I
want to cheat on my diet again, I will certainly drop back In to Fatburger.
Do you have a best service encounter? Please share it!
Until next time…
Discussion
No comments yet.